Shipping

FREE UK DELIVERY ON ALL ORDERS OVER £25

Standard UK delivery - £3.95

Republic of Ireland - £9.95

We aim to dispatch your order for delivery within 5-7 working days
Small /Medium parcels will be sent with Royal Mail
Large parcels will be sent with DPD or Parcel Force.

Please be aware there are some items (heavier/larger items) we cannot deliver to Republic of Ireland, Scottish Highlands and Islands and Channel Islands. Some larger items may incur a surcharge for delivery, we will contact you if this is applicable.

If you are unsure of anything please email us mayabellegifts@gmail.com and we will be able to advise.

Customs taxes and duty - We are not responsible for any customs or duty charges that may occur. If you are unsure if you will have to pay any customs taxes or duty charges we would recommend contacting your local customs office for more information. If you refuse to pay these charges you will not be refunded the shipping cost when we receive the parcel back to us. You will be responsible for the return of this parcel. Please ensure you are happy with this before placing an order.

Any questions regarding delivery costs please email mayabellegifts@gmail.com or use the contact us section of our website.

Refund & Returns

Our returns policy applies for up to 14 days. If we have not received the returns items within 14 days unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Parcels that have been undelivered due to rejection of delivery, missed, failed delivery or due to incorrect details being supplied for delivery, the item/s cost will only be refunded. This is to cover the postage cost incurred for sending out the item/s.

Damaged items

If an item you receive is damaged please contact us within 24 hours of receipt. We cannot be held responsible after this time. We will require you to send us photos of the damaged items within 48 hours of you letting us know about the damaged item so we can claim the damages back from our couriers. You can contact us using the contact us section on our website or by emailing mayabellegifts@gmail.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We aim to process refunds within 72 hours of receiving returned goods.

Returns details

To return your product, you should email us at mayabellegifts@gmail.com for instructions.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.